Customer Care

Our Return Policy for all orders within the UK:

If your item is not as expected or is faulty and want to return it, please get in touch with us so we can sort this out. 

Once you have contacted us, you will be fully refunded and asked to return the item to our warehouse. 

How to return an item:

We will ask you to first get in contact with our team and explain what the issue may be. You can contact us at team@cariki.co.uk. Once you have done this, one of our team members will reach out to you and ask that you to send the product to our warehouse.

How to return a product if overseas (excluding UK):

If you have ordered a product outside of the UK, we will still refund you if you decide that the product is not as expected. However, you will be asked to pay postal fees to have the product returned. 

I'm a UK customer and haven't received my delivery yet:

It can take up to 7 working days (which excludes weekends and bank holidays) from the date of purchase before the package arrives, although this will normally be quicker. If you still haven't received it after this time, please do get in contact with us so that we can help resolve any issues.

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